Our policy lasts 30 days. If more than 30 days have passed since your purchase, we are unfortunately unable to offer refunds or exchanges.
In order to be returned, your item must be unused and in the condition in which you received it. It must also be in its original packaging.
To complete your return, we require a receipt or proof of purchase.
In some cases, only partial reimbursements are granted: (where applicable)
* Any item that is not in its original condition, is damaged or is missing parts for any reason not due to an error on our part.
* Any item returned more than 30 days after delivery
Refunds (if any)
Once your return has been received and inspected, we will send you an e-mail to let you know that we have received the returned item. We will also let you know if your refund is approved or declined.
If approved, your refund is processed and your original credit card or payment method is automatically credited within a few days.
Delayed or missing refunds (if any)
If you have not yet received a refund, please check your bank account first.
Then contact your credit card company, as it may take some time for your refund to be officially posted.
Then contact your bank. The posting of a refund is often preceded by a processing time.
If you’ve taken all these steps and still haven’t received your refund, please contact us at [email protected].
Sale or promotional items (if applicable)
Only full-price items are refundable. Unfortunately, sale and promotional items are not.
Exchanges (if any)
We will only replace items that are initially defective or damaged. If you need to replace yours with the same item, send us an e-mail at [email protected] and send your item to: avenue du general de Gaulle, 42, Bagnols sur ceze, FRA, 30200, France.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equivalent to the value of the returned item. Once the returned item has been received, a gift voucher will be sent to you by post.
If the item was not marked as a gift at the time of purchase, or if the person who gave the gift had the order sent to them with the intention of returning it to you at a later date, we will send the refund to them and they will know that you have returned their gift.
Shipping
To return your product, you must send it to the following postal address: avenue du general de gaulle, 42, Bagnols sur ceze, FRA, 30200, France.
You are responsible for all shipping costs associated with the return of your item. They are non-refundable. If you receive a refund, the cost of return shipping will be deducted.
Depending on where you live, the time taken to receive your exchanged product may vary.
If you are shipping an item worth more than €75, we recommend that you use a tracking service or have your shipment insured. We do not guarantee that we will receive the returned item.
